Privacy Policy

1. Information We Collect

When you use the Islamic Relief Worldwide donation platform, we may collect personal information including your name, email address, phone number, postal address, and payment details. We also collect usage data such as pages visited, donation history, and device information.

2. How We Use Your Information

Your personal information is used to process donations, issue tax receipts, send transaction confirmations, and communicate about the impact of your contributions. We may also use your information to improve our services, personalise your experience, and comply with legal obligations.

3. Payment Security

All payment transactions are encrypted using industry-standard SSL/TLS technology. We do not store your full credit card details on our servers. Payment processing is handled by PCI-DSS compliant third-party payment processors.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist in operating our platform, processing payments, or delivering communications, provided they agree to keep your information confidential.

5. Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand donor behaviour. You can manage your cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Donation records are retained in accordance with financial regulations and charitable reporting requirements.

7. Your Rights

You have the right to access, correct, or delete your personal information. You may also request a copy of the data we hold about you or ask us to restrict its processing. To exercise these rights, please contact our data protection team. We will respond to your request within 30 days.

8. Children's Privacy

Our platform is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

9. International Data Transfers

As an international organisation, Islamic Relief may transfer your data across borders to fulfil our charitable mission. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including GDPR where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@irw.org.

Last updated: April 2026